Frequently Asked Questions

Everything you need to know before you buy, and after. If we’ve missed something, just ask.​

Do I need to create an account to place an order?
No. You may check out as a guest or create an account to manage your orders and save your preferences.
Can I amend or cancel my order?
Please contact us as soon as possible at customersupport@isho.com. Once production or shipping has commenced, changes or cancellations may not be possible.
How will I know my order has been confirmed?
Once your order is placed successfully, you will receive an order confirmation email with your order details.
Can I track my order?
Yes. We will keep you updated throughout the fulfilment process and provide tracking information when available.
Do you deliver throughout the United Kingdom?
Yes. We currently offer delivery across mainland UK.
How long does delivery take?
Most orders are delivered within 4–8 weeks. Delivery timelines may vary depending on product availability and logistics.
Is delivery free?
Delivery charges, if applicable, will be displayed during checkout.
Can I reschedule my delivery?
Yes. Please contact us at least four days before your scheduled delivery date. Extended storage requests may incur additional charges.
Can I return my order?
If you wish to return an item, please contact our customer support team. Products must be unused and returned in their original condition.
What if my item arrives damaged or defective?
If something arrives damaged, send us a photo within 48 hours and we’ll sort it. Repair, replacement or refund, whichever is right.​
How long does it take to process a return?
Return requests are reviewed individually, and we will keep you informed throughout the process.
Which payment methods do you accept?
We accept the payment methods displayed at checkout, including major debit and credit cards.
When will I be charged?
Full payment is required when placing your order.
Is my payment information secure?
Yes. Payments are processed through secure and trusted payment providers. ISHO does not store your full card details.
Can I customise the size, colour or fabric of my furniture?
Not at the moment. What you see is what we make, but most pieces come in several colours and finishes, so have a look at the options on the product page. ​
Will the product look exactly like the images on the website?
We strive to ensure accurate photography and descriptions. However, colours and finishes may vary slightly due to screen settings and the natural characteristics of materials.
Are all products suitable for commercial use?
Unless otherwise stated, our products are intended for residential use.
Do your products come with a warranty?
Our products are covered against manufacturing defects in accordance with applicable consumer protection laws. Normal wear and tear, misuse and accidental damage are not covered.
How should I care for my furniture?
We recommend regular dusting with a soft cloth and avoiding prolonged exposure to direct sunlight, excessive moisture and harsh cleaning chemicals.
Do natural materials vary?
Yes. Wood grains, fabric textures and finishes may vary slightly, making each piece unique.
Can I use chemical cleaners on upholstered products?
We recommend using only suitable furniture care products. Harsh chemicals and solvents may damage materials and are not covered under warranty.
How do I know whether the furniture will fit in my home?
Please review the dimensions provided on the product page and measure your doorways, hallways, staircases, lifts and access points before placing an order.
What happens if the product cannot be delivered because of restricted access?
Customers are responsible for ensuring that there is sufficient access to the room of choice. Any additional delivery, storage or re-delivery costs resulting from access restrictions may be charged to the customer.
Can I postpone my delivery?
Yes. Please notify us at least four days before your scheduled delivery date. Requests for extended storage may incur additional charges.
Do you offer assembly services?
Assembly requirements vary by product and location. Where assembly services are available, details will be communicated before delivery.